I have been part of the team at Windsor Court Care Home since 2022. I was drawn to the care industry because I wanted a career with purpose. Knowing that my everyday actions, whether big or small, directly enhance someone's independence, dignity, and wellbeing is what inspires me in my role within the care team. In 2026, I was nominated for the Unsung Hero Award at the Dorset Care Awards and was named as a finalist. I was proud to be recognised for my care work and for making a difference in people’s lives. 

As a health care assistant, my daily job involves providing compassionate, hands-on care to help our residents feel comfortable, safe, and supported. On any given shift, I help residents with their personal hygiene, dressing, moving safely around the home, and their meals, as well as helping to keep their rooms tidy and organised. A huge part of my role is offering emotional support, whether that’s sharing a conversation or simply being a friendly face to offer reassurance when someone is feeling anxious. 
 
It’s a busy, fast-paced job but knowing I am making a positive difference to someone’s day is incredibly rewarding. My favourite part of the job is being able to make a genuine, personal connection with the residents I care for, and knowing that my care gives them comfort and dignity every day. There is nothing more rewarding than seeing a resident smile, knowing I am helping them to feel safe. 

Through the meaningful relationships I build with the residents, I get to learn who they are beyond their care plans. Every resident has a lifetime of incredible stories and wisdom to share. They all have such a unique sense of humour, and taking a few moments during the day to listen to their stories or share a joke means the world to them—and to me. Seeing their faces light up when I walk into the room, knowing I have made them feel safe, respected, and truly heard, is the most fulfilling part of what I do.

There is a really strong sense of family and community at Windsor Court Care Home, that’s one of the things I love about working here. 

One of my favourite memories at Windsor Court is when a resident wrote a poem about me, which was so touching. I felt so happy that he made an effort to do that and hand it to me during breakfast, that just made my day.

What I love most about working with the rest of the team is how we always have each other’s backs, no matter how busy or challenging a shift gets. We communicate constantly, share the workload and bring different strengths to the table. I enjoy having the opportunity to guide and support my junior team to deliver the best possible care together. The trust, sense of humour, and genuine dedication to our residents that we all share is what makes us feel like a family, and it makes coming to work every day a real pleasure. 
 
Since joining Windsor Court, I have taken part in several training sessions and qualifications supported by the home, which I have found extremely valuable for my professional development and daily practice. The training and qualifications I have completed include: NVQ Level 3 in Health and Social Care, Moving and Handling, Safeguarding Adults, Infection Control, Fire Safety, First Aid etc. I am very grateful for the ongoing support with my training by my manager and the Beritaz Care management. I feel my skills and confidence have grown and reassured that the care we provide as a team is safe, compliant, and continuously improving.
 
There is a really strong sense of family and community at Windsor Court Care Home, that’s one of the things I love about working here. This isn’t just a workplace; it’s home for our residents. Being able to create a warm, safe, and happy environment for them, alongside such a supportive, tight-knit team, makes the job deeply rewarding.